ek 333 Privacy Policy

1.1 Information You Provide Directly

When you register an account at ek 333 or fill out any form, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Bank account, bKash, Nagad, Rocket, or Upay details (for financial transactions)
• Any other information you provide yourself, such as details in a support request

1.2 Automatically Collected Information

When you use the ek 333 website or app, certain information is collected automatically through technical means:

• Device type, operating system, and browser version
• IP address and general geographic location of the connection
• Time of accessing the site, page visit patterns, and session duration
• Data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purpose of fraud prevention and identity verification, we may sometimes receive information from trusted identity verification service providers. This information is used solely to ensure the security of your account.

ek 333 uses your personal information only for specific and legitimate purposes. Your information is not used for anything beyond these purposes without your consent.

• Account Management: Completing the registration process, ensuring login security, and sending account-related notifications.
• Financial Transactions: Processing deposits and withdrawals and resolving related issues.
• Customer Support: Responding to your support requests and resolving issues.
• Security and Fraud Prevention: Detecting unusual activity and protecting the integrity of the platform.
• Technical Improvement: Analysing and improving the performance of the website and app.
• Legal Compliance: Following applicable laws and regulations.

3.1 Technical Security Measures

ek 333 uses industry-standard technology to keep your personal information secure. All data is transmitted through SSL (Secure Socket Layer) encryption, which protects your information from unauthorised access by third parties. Our servers are housed in secure data centres and undergo regular security audits.

3.2 Data Retention Period

We retain your information for as long as your account is active and for the legally required period thereafter. Financial transaction records are generally kept as required by relevant regulations. Information that is no longer needed after your account is closed is securely deleted.

3.3 Staff Access

Only authorised staff members who need the information to perform specific duties can access your personal information. All staff are committed to and trained in maintaining confidentiality.

ek 333 does not sell your personal information to third parties for any commercial purpose. However, limited information may be shared in specific circumstances:

• Payment Processors: Relevant financial information to complete bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity Verification Services: Third-party verification providers to confirm the authenticity of your identity.
• Technology Partners: Trusted technology service providers that assist in operating the platform, who are bound to follow our privacy standards.
• Legal Requirements: In response to a court order or a lawful request from a competent authority.

When sharing information with any third party, ek 333 ensures that the party meets the required privacy and security standards.

Our website uses cookies, which are stored as small data files in your browser. These cookies are used for various purposes:

• Essential Cookies: Maintaining login sessions and ensuring the basic functionality of the site.
• Functional Cookies: Remembering your preferences and settings.
• Analytical Cookies: Understanding how the site is used and improving the experience.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect some functionality of the site.

As a member of ek 333, you have certain important rights over your own personal information:

6.1 Right to Access Information

You have the right to know what information we hold about you. You can view this information by contacting our support.

6.2 Right to Correct Information

You have the right to correct any inaccuracies in your personal information. This can be done through your account settings or via support.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

6.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We treat such objections with the utmost importance.

For more information on responsible gaming, see our Responsible Gaming guidelines, which cover managing your account and setting personal limits.

ek 333 strictly enforces a 21+ age rule. Our platform is exclusively for adult users. We do not knowingly collect or store information from anyone under the age of 21. If information from a minor is inadvertently collected during the age verification process at registration, it is deleted immediately and the associated account is closed.

Some of our technology partners and server infrastructure may be located in various countries. In such cases, we ensure that international-standard security measures are maintained during any data transfer. Any party receiving data in an international transfer is required to comply with the necessary security agreements.

ek 333 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in advance via your registered email or mobile number. Continuing to use the site after changes have been made will be considered your acceptance of the updated policy. For our general FAQs and detailed information about our services, see the Frequently Asked Questions.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our privacy team provides support in both Bengali and English, 24/7.